We respect your privacy and are committed to protecting the personal and health information you share with us. This Privacy Policy explains what we collect, why we collect it and how we protect it.
1. Information We Collect
- Personal details: name, phone number, email address, gender and age, shared through our booking form, phone, WhatsApp or email.
- Health information: symptoms, medical history, reports, medicines and other details you share for your consultation or treatment.
- Payment information: payments are processed by Razorpay, our payment partner. We receive only the payment confirmation (amount, date and transaction ID). We do not collect or store your card, UPI or bank account details.
- Technical data: IP address, browser type, device information and cookies, used to understand how our website is used.
2. How We Use Your Information
- To book, confirm and conduct your consultation or treatment
- To contact you about appointments, reports and follow-ups
- To process payments and issue receipts
- To maintain medical records as required for your care
- To improve our website and services
- To send health tips or updates, only if you have agreed to receive them
3. Confidentiality of Health Information
Health information you share is treated as confidential. It is accessed only by Dr. Ajayita and authorised clinic staff involved in your care, and is used only for your treatment. We do not share it with anyone else without your consent, except where required by law.
4. Sharing of Information
We do not sell, rent or trade your personal information. We share limited information only with trusted service providers who help us run our services, such as:
- Razorpay, for processing payments
- Website hosting and analytics providers
- Communication tools such as WhatsApp, phone and email, used to contact you
We may also disclose information if required by law, court order or government authority.
5. Data Security
We use reasonable technical and organisational measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security of information sent over the internet.
6. Data Retention
We keep your information only as long as needed for your care, for our legal and medical record-keeping obligations, or to resolve disputes. After that, it is securely deleted or anonymised.
7. Cookies
Our website uses cookies to improve your browsing experience and understand website traffic. You can disable cookies in your browser settings; some parts of the website may not work properly if you do.
8. Your Rights
You may ask us to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your information, where we are not required to keep it by law
- Stop sending you updates or promotional messages
To make a request, email us at Email:dr.ajayita.ayurveda@gmail.com
9. Children’s Information
Consultations for patients under 18 years are booked and attended with a parent or legal guardian. Information about a minor is collected only with the consent of the parent or guardian and is used only for the child’s care.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
11. Contact for Privacy Concerns
For any questions or concerns about your privacy, please contact:
SCO 71, Level 1, Sector 30-C, Chandigarh, India
Phone: 0172-2650793
Email:dr.ajayita.ayurveda@gmail.com