Last updated: 13 October 2026
This policy explains how cancellations, rescheduling and refunds work for consultations booked with Dr. Ajayita at AClinic, Chandigarh. Please read it before booking.
1. Scope
This policy applies to consultation fees paid through this website, including online consultations (phone or video) and in-clinic consultations. We provide consultation services only and do not sell or ship any physical products through this website.
2. Cancellation by the Patient
- You may cancel your appointment at any time before the scheduled time and receive a full refund of the consultation fee.
- To cancel, contact us by phone, WhatsApp or email with your name, booking date and payment details.
3. Rescheduling
- You may reschedule your appointment free of charge once, if you inform us before the scheduled time.
- Further rescheduling is subject to availability and may be treated as a new booking.
4. Missed Appointments (No-Show)
- If you miss your appointment without informing us, the consultation fee is not refundable.
- As a courtesy, you may reschedule once within 7 days of the missed appointment, subject to availability.
- For online consultations, if you do not join within 15 minutes of the scheduled time, the appointment is treated as missed.
5. Cancellation by the Clinic
If we need to cancel or reschedule your appointment due to the doctor’s unavailability or any reason on our side, you may choose either:
- a free rescheduled appointment, or
- a full refund of the consultation fee.
6. Technical Issues During Online Consultations
If an online consultation cannot be completed because of a technical problem on our side, we will reschedule it at no extra cost. If the problem is on the patient’s side (for example, poor network), we will try to continue by phone; if that is not possible, the appointment may be rescheduled once.
7. Completed Consultations
Once a consultation has been completed, the consultation fee is not refundable.
8. Therapies and Treatment Programmes
Fees for in-clinic therapies or treatment programmes, if any, are agreed separately before they begin. Their cancellation and refund terms are explained at the time of booking.
9. How Refunds Are Paid
- Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through Razorpay.
- Refunds are processed within 5 to 7 working days of approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.
- We do not give refunds in cash.
10. How to Request a Cancellation or Refund
Contact us with your name, phone number, appointment date and payment transaction ID:
- Phone: 0172-2650793 | 7009216562
- Email: dr.ajayita.ayurveda@gmail.com
- Address: SCO 71, Level 1, Sector 30-C, Chandigarh, India
We aim to respond to all requests within 2 working days.